GeekProCare (“we,” “us,” “our“) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://geekprocare.us/ (the “Site“), contact us, or use our services (the “Services“).
Please read this privacy policy carefully. By using our Site or Services, you consent to the practices described herein.
If you have any questions about this Privacy Policy, please contact us at admin@geekprocare.us.
1. Information We Collect
We collect information that you provide directly to us and information about your device and use of our Site automatically.
A. Information You Provide Voluntarily:
- Contact Information: Name, email address, phone number, company name, and mailing address when you fill out a contact form, request a quote, or sign up for our services.
- Payment Information: Billing address and payment details (e.g., credit card information) which are processed securely by our third-party payment processors. We do not store full credit card numbers on our servers.
- Service Information: Information necessary to provide support, such as system information, device details, software logs, and problem descriptions. This may include remote access to your systems with your permission.
- Communications: Records of your correspondence with us, including support tickets, chat transcripts, and call recordings (where applicable and with notice).
B. Information Collected Automatically:
- Device Data: Information about your device and internet connection, including your IP address, operating system, browser type, and device identifiers.
- Usage Data: Information about your interaction with our Site, such as the pages you visit, the links you click, and the time spent on the Site. We collect this through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and maintain our Services.
- To create, manage, and service your customer account.
- To process your transactions and send you related information, including invoices.
- To communicate with you, including responding to your comments, questions, and requests; providing customer support; and sending you technical notices, updates, and administrative messages.
- To diagnose technical problems and provide efficient support.
- To send you marketing and promotional communications (you can opt-out at any time).
- To improve our Site and Services, including through analytics and data analysis.
- To prevent fraud, enhance security, and protect our rights and the rights of our users.
- To comply with legal obligations.
3. Legal Basis for Processing (For EEA/UK Users)
If you are from the European Economic Area (EEA) or the UK, our legal basis for collecting and using your information is:
- Performance of a Contract: To fulfill our obligations to you under a service agreement.
- Legitimate Interests: For our operational purposes (e.g., security, marketing, improving our services) where our interests are not overridden by your rights.
- Consent: Where we have obtained your clear consent (e.g., for certain marketing communications). You can withdraw consent at any time.
- Legal Obligation: To comply with a law or regulation.
4. How We Share Your Information
We may share your information in the following situations:
- Service Providers: We share information with trusted third-party vendors who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service. These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
- Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that deal.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Protection of Rights: To investigate potential violations of our Terms, to enforce them, or to protect the rights, property, and safety of ourselves, our users, or others.
We do not sell your personally identifiable information to third parties.
5. Cookies and Tracking Technologies
We use Cookies and similar tracking technologies to track activity on our Site and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
6. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, including to fulfill legal, accounting, or reporting requirements. The specific retention period depends on the nature of the information and the purpose for its collection.
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: The right to request copies of your personal data.
- Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure (“Right to be Forgotten”): The right to request that we erase your personal data, under certain conditions.
- Restrict Processing: The right to request that we restrict the processing of your personal data, under certain conditions.
- Data Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by using the “unsubscribe” link in the email or contacting us.
- Opt-Out of Sale/Sharing (CCPA): The right to direct us not to sell or share your personal information for cross-contextual behavioral advertising (we do not currently do this).
To exercise any of these rights, please contact us at admin@geekprocare.us. We will respond to your request within the timeframes required by applicable law.
8. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
9. International Data Transfers
Your information may be transferred to —and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. If you are located outside the United States, please be aware that we transfer and process data primarily in the United States. By using our Site and Services, you consent to this transfer.
10. Children’s Privacy
Our Site and Services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete it.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: admin@geekprocare.us
Website: https://geekprocare.us/